Anne Shields

2023 Department of Children, Youth, and Families “DCYF”, Olympia, WA

Project Manager

Lead the effective implementation of the new Indian Child Welfare Act policies. Analyzed workflows, pinpointing critical areas of policy change and identifying new processes. Responsible for defining scope, project planning, ensuring effective resource allocation, budgeting, risk management, and communication with stakeholders and partners. Ensuring quality standards while adhering to timelines and milestones to achieve project goals.

2022 1 Source, Gary, IN

Project Manager, The 1 Source development team builds and supports a custom line of a business application called Source Link, which provides employers with environmental health and safety, workers’ compensation injury management. 

Consulted as a project manager and business analyst for the Development Department, IT and Operations (DevOps), to oversee multiple project life cycles from project initiation to implementation. Designed and implemented a Project Management office (PMO), setting the standards for project management throughout the organization resulting in departmental consistency. Created a structured project portfolio focusing on Agile methodologies taking an internal team of 7 from start-up to enterprise-level performance capability.

2021 T-Mobile, Bellevue, WA

Project Manager, Technology

Enterprise Knowledge Management Department, Developed a customized enterprise project management solution for T-Mobile, on the Confluence platform which refined the department's project portfolio and annual product roadmap, unifying cross-functional teams within a department size of 50+ employees.

2008 – 2021 Panda Dental Software Inc, Bellevue, WA

Program Manager

Implemented and automated a broad spectrum of internal company process improvement and workflows such as formalization of a tiered ticketing and information services system, robust knowledge base, sales, and marketing automation processes, while reducing waste, saving the company over $100k per year since 2008. Increased long-term customer retention by over 50% year after year since 2011 by effectively identifying consumer needs, creating relevant and motivating on-boarding, training, and implementation process and product development that ties into effective brand messaging.